Shop Policies & FAQ


Shipping

How long will it take for my order to ship and arrive?

I pack and ship orders alone, so I thank you in advance for your patience! Orders will ship via USPS within 7-9 business days of when you place your order unless notified otherwise. Packages and letter mail should arrive in 1-2 weeks from the shipped date. If you're ordering internationally, your order may take 2-8 weeks to arrive. Ordering around holidays may delay USPS shipping and delivery times.

Why does shipping seem expensive?

Tracked shipping rates are determined automatically by USPS and customs calculations based on package size and weight, and destination location. Handling costs cover the cost of packaging such as flat mailers and boxes. I do not make any profit from shipping and handling costs.

Pre-order items may have an additional shipping cost to be shipped separately from other order items.

All shipping rates are subject to change around the holidays when USPS prices increase.

 

International Shipping

I cannot ship to countries that are suspended by USPS. Please see this link for affected countries.

As of December 2024: I am no longer 
shipping tracked orders to the EU & NI :(

Due to General Product Safety Regulation (GPSR), effective 13 December 2024, I am unable to ship tracked orders to the EU and Northern Ireland. I will not ship large prints, washi tape, tote bags, and other orders with irregularly sized items to the EU moving forward. If you are in an affected country and would like to order single stickers, sticker sheets, or small prints, you may select the Untracked Letter Mail option at checkout. Please email me with questions.


What is Untracked Letter Mail shipping for international orders?

If your order only contains individual stickers, sticker sheets, and small prints (up to 5 items total) or only a Lucky Mystery Pack, you can select Untracked Letter Mail to receive the order in an untracked stamped envelope instead of a tracked package. Washi tape, memo pads, large prints, and accessories, as well as packages with large quantities of items are not eligible for Untracked Letter Mail shipping. If you're unsure if your order qualifies, please email me at theghostegg@gmail.com and I'll be happy to help.

Why was my international order canceled and refunded?

If you selected Untracked Letter Mail for orders that contain ineligible products, or if you ordered too many items to fit in a letter mail envelope, your order will be canceled and refunded with notice by email. You're welcome to reorder with appropriate adjustments to your order.

Untracked Letter Mail Policy

Untracked letter mail is shipped in standard stamped letter envelopes (like a greeting card). When you select this shipping option, you acknowledge that your order will not contain extra protective packaging, such as cardboard reinforcements, bubble wrap, etc. The customer will be responsible for any VAT or custom fees associated with letter mail in the event they are charged for such. 

By selecting Untracked Letter Mail shipping, the customer acknowledges that Untracked Letter Mail is uninsured and is a riskier method of shipping. Orders shipped via Untracked Letter Mail that arrive damaged or are lost in the mail are not eligible for a refund, cancellation, or returns. 

Do you collect VAT?

I am not collecting VAT import taxes in the event that they do occur. By ordering, you, the customer, accept liability for any VAT fees/customs charges that occur. 

 

Return and Refund Policy

All purchases made are final. I do not generally offer refunds or returns, however I will make exception for certain situations.

Lost or stolen packages, damage during transit, or other mishandling of your package due to post office error, are all beyond my control. Please first contact your local post office or carrier for assistance. 

If your package arrives damaged, your items received don't match your order receipt, or you believe your order is missing and your mail carrier is unable to assist, please email me at theghostegg@gmail.com. I will do everything I can to resolve the situation. Please do not reach out to me by social media DM as I may miss your message.

Please do not file a chargeback to your credit card in the event that there is an issue with your order. Contact me and I'll do everything I can to make it right. If you do file a chargeback, I will dispute the claim and you will not be able to purchase from me in the future.

 

Copyright Policy

All products and illustrations featured on theghostegg.shop, theghostegg.myshopify.com, ko-fi.com/theghostegg, MaryAnnIllustrates.com, theghostegg.com and @theghostegg social media are copyrighted to The Ghost Egg, LLC and are strictly for Personal Use Only. It is illegal to use, publish, or copy and reproduce the art or product designs featured for profit or promotional gain without permission. 

Can I get a tattoo of your art?

You may purchase a Tattoo Ticket from my Ko-Fi page here. This ticket is a non-physical item that gives you the right to choose one of my designs for your tattoo usage. This is a single-use purchase and does not provide the rights to use my art for any other purpose. Thank you for considering my design as a tattoo!

 

Shop Policy

THEGHOSTEGG.shop reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product offerings without prior notice. At the event of when a product is sold out, store owner has the right to cancel the order and refund any amount paid in the best way. THEGHOSTEGG.shop shall also notify the customer of equivalent replacement products if available.